CaseClerk checks every action against these lines before it calls PayPal.
The seller edits these in their CaseClerk account. Shown read-only here, so no visitor changes the rules other cases run under.
Your lines decide when it asks.
Over $250 to file evidence, or over $15 to refund or offer, it asks you first. Below those lines CaseClerk acts on its own. Your $50 approval line sits above the $15 refund limit, so the $15 limit is the one that asks.
Filing evidence
Asks at $250 and up
Refunds and offers
Asks over $15
It fights when the odds are there.
Below a 45% chance that PayPal sides with you, CaseClerk prefers a refund or an offer when that costs less. An offer never goes past 40% of the disputed amount.
Chance PayPal sides with you
45% minimum to fight
Largest partial offer
40% of the disputed amount
How it writes to buyers
“Friendly, brief, specific. Never blame the buyer.”
Dry run
Off: CaseClerk sends its answers to PayPal, the sandbox here